FAQ
The Answers You Need
Got a burning question? Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch or stop by our Online Aromatherapy Supply Store and we’ll be happy to help.
WHAT IS THE PRODUCT MADE OF?
The Soy Farm Candles hand pours our candles right here in the USA. Our soy candles are made of natural soy products. Safe enough to use as a scented massage oil while your candle burns.
WHOLESALE AND DROP-SHIP PROGRAMS?
We offer wholesale pricing to re-sellers. To sign up please contact us directly for pricing. Our drop-ship program is available to online retailers. A small fee of $5 may apply.
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WHATÂ PAYMENT METHODS DO YOU ACCEPT?
The Soy Farm Candles accepts: Visa, Mastercard, American Express and Discover. We also accept Paypal payments: thesoyfarm@aol.com
WHAT SHIPPING PROVIDER DO YOU USE?
The Soy Farm Candles ships our product using UPS, USPS and FedEx. Your merchandise ships out within 3 business days. Most orders received in 10 business days.
WHAT IS YOUR RETURN POLICY?
We guarantee our products. If you are not satisfied with your natural soy candle, you may return it for a refund. Refunds are allowed up to 5 days after confirmed delivery.