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The Soy Farm Hand Poured Soy Candles may be returned with the original sales receipt. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition", and retail.

When you light your Soy Farm Hand Poured Soy Candle for the very first time, it is important to allow it to burn for 1-1/2 to 2 hours!  Soy wax has a "memory" which helps to keep the candle from "tunneling" down the center of the container.  Tunneling is one of the main causes for a candle not creating much fragrance while burning! By allowing your soy candles to create the initial "memory burn", thus creating a full melt pool of wax, you are increasing the candles scent throw!

You should burn your candle 1 hour for each inch of its diameter, until you receive a full melt pool (soy wax is melted across the entire top). For example: a candle 3" in diameter should be burned for three hours to establish it's memory. This allows your candle to get its full melt pool which will increase the scent throw of the candle. If a soy candle isn't given a proper memory burn, especially on the first burn, it will cause your soy candle to burn in a tunnel down the center and you will not get a good scent throw from the candle.

The Soy Farm Hand Poured Soy Candles are hand-poured, hand-labeled, etc. All of our products are made fresh so please allow 10-12 Business Days for your order. Our goal is to process all orders as quickly as possible.

We ship using UPS and / or USPS.  We try to use the fastest method for your order.